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eBAY Store Items *PLEASE READ* – Buy It Now only listings are Store Inventory Pre-Sale items. Some eBay Store Inventory items may not be in stock. We carry a large number of items, and have many more that can be drop-shipped, but our inventory fluctuates very rapidly. These Pre-Sale items are specially ordered for our customers and can take a week or more to ship. Other custom-made, model-specific items that are made to order may take at least two weeks to ship. Check Availabilty in Item Specifics to see latest information. Store items that sell out in another channel will be updated/removed. Because of a variety of factors, there may be a delay before items are updated. Please call for availability if the item you are purchasing is time critical. Shipping & Tax Ttems will be shipped after payment is fully received/cleared. If your item is specially ordered, or made to order and drop-shipped from the manufacturer, this may take longer. Shipping by ground within the US takes 5 to 7 business days. Due to the high volume of transactions we are experiencing, sometimes tracking numbers are not given until this time period has expired. Most orders are shipped within 24 hours of payment being received/cleared. We may ship via USPS, FedEx, and UPS even though UPS is the only carrier eBay shows. International Currently we are not offering International shipping, contact us if before you bid if you are not in the US or CA. Internaional customers are responsible for any Customs Duty/Import Fees. International shipments could take up to one month to arrive due to increased delays in customs. International orders shipped via USPS Air Mail will NOT receive tracking information. The only international service USPS offers with tracking information is Global Express Mail Service (EMS). If you do not choose this shipping method, we will not be able to provide a tracking number. If your package is too large to be shipped via Global EMS, we will not be able to provide a tracking number (please visit www.USPS.com for EMS size limits to your country). Sales Tax California shipments will be charged sales tax of 9.25% Payment We accept Paypal, and Cashier’s Checks, and Personal Checks. Please allow 10 days for clearance on Personal Checks. Payments paid by Paypal will be sent to the billing address of the credit card or the address given to us in the Paypal payment. Paypal payments must be in one full transaction. If a Paypal payment is made and we cannot accept it for any reason it will be returned. All payments made via check should be postmarked within one week of the close of the auction. We will send an invoice within 24 hours of the auction close. Please check your email address registered with Ebay as it will be sent there. If you do not receive an invoice within 24 hours please contact us. Payments must be received within 7 business days from auction close, no exceptions. Failure to do so will result in a non-bidder warning (which may lead to your suspension from Ebay) and negative feedback. Please serious bidders only! Bidding is fun, but please remember, it’s a binding contract. Please DO NOT bid unless you intend to honor the transaction. We will pass on a negative feedback for non paying bidders. Return Policy 30-Day Money Back Guarantee!! If, for any reason, you are not happy with the item you receive, we will gladly take it back for a full refund of your purchase price less shipping charges. You will need to contact us to obtain a Return Authorization Number (RA#) and send the items back to us within 30 days from the date of delivery. This policy does not apply to items received damaged in transit, nor does it apply to items that are not in new sellable condition. Damaged In Transit If you received your item damaged, many times it is due to negligence on the part of the delivering carrier. Visible damage to the carton/package is not always required. Many times weight from a heavier package can cause damage to the contents inside without causing visible damage to the outer carton/package. In the case of an item received damaged please follow these steps: Contact us as soon as possible via e-mail or phone to tell us that you received a damaged item and give us a brief description of the items condition. We will then open a damage claim with the delivering carrier. You must keep the package and all of its contents in your possession until contacted by the carrier for pickup and inspection. GolfCow will take over from here! We will follow through the claim process until we are notified of the final outcome of the claim. This process may take approximately two weeks to complete. Upon completion of the claim we will be able to ship you a new item. Please be patient and understand we are not the only ones involved in delivering a package to you. Defective Merchandise We will exchange any defective merchandise for the same item, or we will refund your purchase under the following conditions: The item is returned to us within 30 days of the buyer receiving it (It is the buyers responsibility to inspect each item upon receipt, even if they do not intend to use it for some time). A Return Authorization Number is issued and the Return Form on the back of the invoice is completed. The return is in the original box with all packaging material, manuals, installation materials, and all else that came with it. Penalties could result if these conditions are not met. Goods that are returned outside the 30-day delivery window are subject to a 15% re-stock fee. Items that were originally drop-shipped from the manufacturer are also subject to a re-stock fee if there is no defect. Items that are made-to-order for custom dimensions, colors, etc. are non-returnable unless defect can be proven. Properly pack, insure, and ship your return via USPS to our return address. You are responsible for shipping, insuring, and proof of delivery on all returns. Therefore, please retain all tracking/insurance information until we ship the new item or refund the purchase. Please allow 10-14 business days from the time we receive the returned item for your return to be processed. Once the return is complete we will replace any defective merchandise and ship it back to the buyer at OUR expense. If the return is due to our error, we will refund your cost of returned ground shipping. If the returned goods are damaged during shipment back to us, you are responsible for making a claim directly to your delivering carrier. IMPORTANT: If a package is sent back to us without a Return Authorization Number (via either the delivering carrier’s “Return To Sender” option or through the action of the buyer), we will retain ownership of said item(s) and they can be re-shipped at the buyer’s expense. GolfCow works diligently to resolve all matters until the customer is satisfied. We appreciate your cooperation and understanding. About Us GolfCow is new to eBay but not to online commerce, having processed well over 50,000 online orders since being founded in 2002. Our warehouse/fulfillment center is located in Vista California and contains nearly 10,000 square feet of golf related products. Our focus has always been on providing the best value and selection found on the Internet. Contact Us Customer support can be reached 8am-5pm M-F Pacific Time. Email: golfcowinc@golfcow.com Phone: 877-317-GOLF (4653)

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